Carepod Support

The best water for your Carepod is always distilled or filtered water.

We recommend against tap water, due to the extreme variations in quality, which may depend drastically on your geographical region.

Please note: Tap water contains impurities and minerals that may leave a white dust or particles behind, and impact the quality of hydration, as well as the proper care for your device.

Carepod One is ideally used in rooms that are around 500 square feet. It is best to use your humidifier in a room that is not too big or too small for its capacity, as this can result in over-humidification or ineffective use.

We recommend placing the Carepod on a higher location such as table top or stool so that the mist has some clearance in the air.  Also, place in an area that is not directly adjacent to objects that are sensitive and may warp from over-exposure to moisture. This may include art, electrical areas, or wooden areas, such as hardwood floors or tables.

We also advise keeping the humidifier away from extreme temperatures. Do not place Carepod in an area where it would come into contact with hot air, such as direct sunlight, or near gas stoves, heaters, etc.
If you are placing your humidifier in a bedroom, make sure to keep it at least three feet away from the bed.

This way, the occupant will not be directly exposed to too much moisture.

Here’s how to get started:

1. Unbox and take out your new Carepod.

2. Remove the tape securing its lid.

3. Attach the white wand into the inner lid. Lift it slightly so it’s parallel to the inner lid.

4. Move your Carepod to your desired space for hydration.

5. Set your Carepod on top of a table, stool or elevated surface that’s at least two feet off the floor. This will help the mist circulate properly, and keep it from collecting on the floor.

6. Fill the water tank up to the MAX line with filtered / distilled water.

7. Pull down the wand slightly so it can oscillate properly in the water.

8. Close the lid.

9. Connect the power cord.

10. You're ready to hydrate your room!

The dripping sound is normal and is caused by the wand’s vibrations that generate your humidifier’s mist.

The sound can be reduced when you use the humidifier on Mist Level 1, the most gentle intensity setting. You can also decrease the dripping noise by keeping the water level up to (but not above) the MAX fill line of the stainless steel water tank.

Our regular one-year Manufacturer’s Warranty covers any defects in material or workmanship under normal use during the Warranty Period. This includes but is not limited to the Carepod's main unit and its components – print circuit board, body and other accessories such as the water tank, silicone seal, air vent cover, inner lid cover, and power cord. It does not cover issues caused by damage due to misuse or mishandling.

During this Manufacturer’s Warranty Period, Carepod will replace products or parts of a Carepod item that proves defective because of improper material or workmanship, under normal use and maintenance.

We typically process your order 1-3 business days after your order is received. 

In the continental United States, once your order ships, you should receive it successfully within 5 to 7 business days. These times may be impacted during the holiday season due to modified carrier schedules.

You will receive an official shipping confirmation email once your order is on its way. You can also check your order status at any time.

Still haven’t received your order within the expected timeframe? Please reach out to our customer support team here, and we’ll look into it for you.

Once approved by our team, refunds are processed within 3–5 business days. 

The refund will be issued back to your original payment method, such as a credit or debit card. While Carepod processes refunds promptly, the exact timeframe may vary depending on your financial institution’s processing policies.

There are a few reasons why a discount code might not work:

• During website promotional periods, such as Black Friday sales, discount codes are auto-applied and cannot be stacked with other discount codes.

• To use a new or different discount code, its value must be higher than the auto-applied code.

If you're still experiencing issues, our support team is here to help! 

Please email us at support@hellocarepod.com for assistance in resolving the matter.

We currently do not offer expedited shipping, as free standard shipping is included for all orders to the USA, Canada, and Australia. While we understand the need for additional delivery options, our shipping methods are designed to provide reliable service without additional costs to customers.

To ensure timely delivery during peak seasons, we recommend placing orders early to account for potential processing or carrier delays.

There are several reasons why shipping delays might occur, including:

• Weather conditions: Extreme weather can affect transit times.

• Unforeseen circumstances: These circumstances can include supply chain disruptions or increased demand during peak seasons.

We recommend contacting the carrier directly for further details regarding your shipment. You can find the carrier's contact information and tracking details in the shipping confirmation email or by using our tracking portal.

If you need additional support, don’t hesitate to reach out to us!

Currently, our bundle discount is limited to a maximum of 3 units per order to ensure that all customers have fair access to our products.

If you’d like to purchase more than 3 units, we encourage you to place additional orders, and we’ll be happy to assist you with any questions during the process.